Shadowcraft
Player support
Puzzles, purchases, and everything in between.
Let’s help you get back to the puzzle.
Email hello@opiray.com for Shadowcraft support or privacy questions.
Tell us your device model, iOS version, app version, and what happened. For a puzzle issue, include the level and difficulty. A screenshot can help, but please remove personal details. Never send passwords, card numbers, or your full payment information.
Email Shadowcraft supportNo email app set up? Copy hello@opiray.com into your preferred email service.
Common questions
How do I play?
Select a piece, then drag to rotate it. Watch the shadow on the wall and line up the pieces to reveal the target shape. You can switch between Easy and Hard in Settings.
How do I restore Remove Ads?
Use the same Apple Account that made the purchase, connect to the internet, then open Settings and choose Restore Purchases. Restoring an existing purchase does not charge you again. If it is still missing, email us with your device model, iOS version, and a description of the issue. Never send passwords or full payment details.
What does Remove Ads include?
Remove Ads is an optional one-time purchase. It disables interstitial and rewarded ads; the rewards otherwise offered through rewarded ads become available without watching a video. The price is displayed in the purchase screen before you confirm.
Where is my progress saved?
Puzzle progress, best times, and preferences are saved on your device. There is no Shadowcraft account or in-game cloud sync. Restoring a purchase does not restore puzzle progress.
How do I reset progress or change ad privacy choices?
Reset progress in Settings clears gameplay progress and preferences after confirmation. It preserves purchase status and review/session history. Ad privacy appears in Settings when Google makes privacy options available for your region. You can also manage tracking permission in your device settings.
Why is a rewarded ad unavailable?
Ad availability depends on an internet connection, consent eligibility, and the ad provider. If the game offers Retry Ad, you can try again. An unavailable or unfinished ad does not grant a reward.
Purchases and refunds
Apple handles App Store billing. To request a refund, visit Apple’s Report a Problem. Eligibility is determined by Apple and applicable law.
Privacy requests
Send privacy or deletion requests to hello@opiray.com. We may need information to locate the relevant record. See the Privacy Policy for what is stored on your device and what our service providers process.