Support
Need a hand with Merge Balloon? We’re happy to help. Email us anytime at hello@opiray.com and we’ll get back to you.
Frequently asked questions
How do I play?
Tap and aim, then release to drop a balloon. When two balloons of the same kind touch, they merge into the next one. Chain merges for combos and try to beat your best score!
How do I remove ads?
Tap the No Ads button in the menu or pause screen to make the one-time Remove Ads purchase. It removes banner and full-screen ads. Optional reward videos stay available whenever you want a boost.
I bought Remove Ads but I’m still seeing ads
Optional reward videos remain available after a Remove Ads purchase. If you still see banner or full-screen ads, make sure you’re signed in to the Apple ID used for the purchase, then tap Restore Purchases. If the issue continues, restart the app or email us for help.
How do I restore my purchase on a new device?
Open the app, go to the menu, and tap Restore Purchases while signed in to the Apple ID you used originally.
How do I reset my progress / high score?
Deleting and reinstalling the app clears all locally stored data, including your high score and settings.
How do I change ad-tracking or consent choices?
You can change ad tracking in Settings → Privacy & Security → Tracking on your device. In the EEA, UK, and Switzerland, you can revisit your ad-consent choice from within the app. See our Privacy Policy for details.
Which devices are supported?
Merge Balloon runs on iPhone and iPad with iOS 16 or later.
Still need help?
Email hello@opiray.com with your device model and a short description (a screenshot helps!), and we’ll respond as soon as we can.